When a pack qualifies
Send your request within 7 calendar days of the successful payment. None of that purchase’s base minutes or included bonus minutes may have been consumed or be reserved for an active caption-generation job.
The daily allowance and separately granted gift minutes do not form part of the purchased pack.
How to request a refund
Email hello@bol-studio.me from your Bol Studio account email. Include your Razorpay payment or order reference and a short reason. Never send your password, OTP, card number or UPI PIN.
We review the payment and usage records before approving a request. A refund is not issued automatically when you close the app or stop using a pack.
After approval
Approved refunds are sent through Razorpay to the original payment method. Gateway and bank processing times vary; we provide a refund reference once the refund is initiated.
The refunded pack’s base and included bonus minutes are removed. Your daily minutes and unrelated gift minutes stay available.
Billing problems
If you were charged twice, paid but received no minutes, or experienced a payment error, contact us with the payment reference so we can investigate. Do not make another payment solely to recover a missing purchase.
This policy does not limit rights you have under applicable law.
No renewal to cancel
Packs are one-time purchases, valid for 30 days from successful payment. There is no automatic renewal or payment mandate. Unused minutes expire and do not roll over.